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  1. Mapiful Help Center
  2. Problems with my Order
  3. Problems with my Order

Problems with my Order

  • How do I make a change to my order once it has been placed?
  • Can I cancel my order?
  • Can I add another print to my order after making payment?
  • I have received my Mapiful and there is a mistake in the design. Can I exchange it?
  • Can I return my print?
  • Can I return my hanger/frame?
  • I’ve received a different product to the one I ordered. What do I do?
  • Can I change my chosen delivery address?
  • I made a mistake with the design of my order. Can I make a change to it after making payment?
  • I haven’t received a reply from you!
  • My order arrived damaged. What happens now?
  • I didn’t receive an order confirmation. How do I know that my order went through?
  • I forgot to add the discount to my order. Can I still get the discount?
  • I have entered the wrong contact information. Can I change it?

Top Solutions

  • How can I track my order?
  • My tracking has not been updated for a week. Is there a problem?
  • Where will my order be shipped from?
  • Who will my order ship with?

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