Mapiful Help Center Problems with my Order Problems with my Order Can I return my hanger/frame? If your order arrived damaged, please contact us via our request form within two weeks so that we can send you a new one. Make sure to include the following: An image of the damaged product as well as the damaged packaging Order ID number Related articles My order arrived damaged. What happens now? Can I return my print? I have received my Mapiful and there is a mistake in the design. Can I exchange it? I’ve received a different product to the one I ordered. What do I do? I made a mistake with the design of my order. Can I make a change to it after making payment?