I never received my order. Is it lost? – Mapiful Help Center

It is possible that your order has been delivered to a parcel shop or local pickup point, or that your order has been returned to us. Here are some steps you can take:

- Look for an attempted delivery note

- See if someone else has accepted the delivery on your behalf (family members, neighbours, colleagues etc)

- Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail

- Contact the shipping company handling your package directly via the link in your tracking email, or via one of the following contact routes below:

Area	Delivery Country	Postal Carrier	Shipment Tracking Page
North America	US	DHL Express	https://www.dhl.com/en/express/tracking.html
		DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
		Fedex	https://www.fedex.com/apps/fedextrack/?action=track
		UPS	https://www.ups.com/track?loc=en_US&requester=ST/
	CA	DHL Express	https://www.dhl.com/en/express/tracking.html
		DHL Global Parcel	https://www.dhl.com/ca-en/home.html
		Purolator	https://www.purolator.com/en/shipping/tracker
Oceania	AU	Australia Post	https://auspost.com.au/mypost/track/#/search
		DHL	http://www.dhl.com.au/en/express.html
		DHL Global Parcel	https://www.dhl.com/au-en/home/tracking.html
	NZ	DHL Express	https://www.dhl.com/en/express/tracking.html
		New Zealand Post	https://www.nzpost.co.nz/tools/tracking
		New Zealand Post	https://www.nzpost.co.nz/tools/tracking
Europe	FR	Colissimo	https://www.laposte.fr/outils/suivre-vos-envois
	FR	GLS	https://gls-group.eu/FR/fr/suivi-colis
	BE	Bpost	https://track.bpost.cloud/btr/web/#/home?lang=fr
	BE	DHL Express	https://www.dhl.com/en/express/tracking.html
	DE	DHL Express	https://www.dhl.com/en/express/tracking.html
	DE	DHL Express	https://www.dhl.com/de-de/home/tracking.html
	GB	DHL Express	https://www.dhl.com/en/express/tracking.html
		Parcel Force	https://www.parcelforce.com/track-trace
		Royal Mail	https://www3.royalmail.com/track-your-item#/
	ES	Correos	https://www.correos.es/ss/Satellite/site/aplicacion-4000003412473-herramientas_y_apps/detalle_app-sidioma=en_GB
		DHL Express	https://www.dhl.com/en/express/tracking.html
		DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
	PT	Correos Express	https://s.correosexpress.com/search
	PT	DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
	IT	DHL Express	https://www.dhl.com/en/express/tracking.html
		DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
		GLS	https://www.gls-italy.com/en/services-for-recipients/parcel-tracking
	SE	DHL Express	https://www.dhl.com/en/express/tracking.html
	SE	DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
	DK	Dao	https://www.dao.as/en/private/track-your-parcel?
		DHL Express	https://www.dhl.com/en/express/tracking.html?
		GLS	https://gls-group.eu/DK/da/find-pakke
	NO	Bring	https://sporing.bring.no/sporing/
	NO	DHL Express	https://www.dhl.com/en/express/tracking.html
	FI	DHL Express	https://www.dhl.com/en/express/tracking.html
	NL	DHL Global Parcel	https://www.dhl.nl/exp-en/express/tracking.html
	NL	TNT	https://www.tnt.com/express/nl_nl/site/shipping-tools/tracking.html
	CH	DHL Global Parcel	https://www.dhl.com/ch-de/home/tracking/tracking-parcel.html
	CH	Swiss Post	https://service.post.ch/ekp-web/ui/list
	AT	DHL Global Parcel	https://www.dhl.com/at-de/home.html
	IE	Asendia	https://watchmyparcel.com/asendia
Asia & Middle East	JP	DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
	JP	Yamamoto Transport Co.	https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
	AE	DHL Global Parcel	https://www.dhl.com/ae-en/home.html
	HK	DHL Express	https://www.dhl.com/en/express/tracking.html
	MX	DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
	MX	Fedex	https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=mx
	SG	DHL Global Parcel	https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html
	SG	Singapore Post	http://parcelsapp.com/en/carriers/singapore-post

If you still cannot locate your parcel, do not hesitate to contact us via our request form here providing your order number, and we will do our best to help you!

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